From the very beginning I had a great experience. First the staff gives you brief safety instructions on the basic seat belt and door closing stuff and then emergency instructions. The lady giving my group instructions was funny and very professional, I could tell she was calming a lot of peoples nerves in the groups ahead of mine with her humor. Second the shuttle driver was very nice and engaged in conversation with us while we waited on the helipad. Next, the helicopter ride... it's a helicopter ride, whats not to love? When we landed the shuttle driver took a picture of us with our cameras and although they are on a tight schedule he didn't make a rush out of it. If you have ever wanted the experience of a helicopter ride but don't want to pay the $250.00+ price, this is definitely the place to go.