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| - Let me just preface this by saying I worked as a server for four years, most recently being three years ago, so I understand how this industry works. That being said, I wish I could give this place zero stars.
Some coworkers and I decided to go out for some after-work drinks, and frankly, a great night was ruined by the horrendous service we received here. We made a reservation for ten people, trickled in as we all arrived individually form work and then INFORMED OUR WAITRESS THAT WE WOULD ALL BE ON SEPARATE CHECKS. She told us that was fine as long as nobody switched seats. Well, little did we know that meant your ass needed to be glued to that seat, no potty breaks and no wandering to the other side of the table for five minutes to say hi to anybody. Throughout the less than two hours we were there, everyone was ordering drinks and appetizers on "his tab" "my tab" etc. and the waitress was playing along like it was no problem until she dropped our one big fat $500 check off at the end and told us she would not only not split it but we could only use four different forms of payment to pay the tab. Did you really expect any of us to be happy about that?!
When we finally spoke with a manager, he told us that restaurant policy stated we couldn't split the check if we switched seats, and that he'd been "watching us" and claimed we had switched seats, when in fact, that was a big fat lie. He also tried to play it off like he was soooo accommodating when 12 showed up for a party of ten... like, thanks dude, we pulled up two extra chairs OURSELVES. Long story short, we were chased out of there and they threatened to call the cops, even though we paid our ENTIRE tab.
The cherry on top was that they charged 20% auto gratuity, which would have been illegal if they had split the checks as promised from the very beginning. Not only that, but our waitress was extremely rude and inattentive the entire time we were there!
The manager told us that he would have split our checks if we hadn't gotten upset about the check not being split in the first place (like we were promised it would be) and if we hadn't switched seats (which we didn't). But then he told me he couldn't split it due to "restaurant policy" but THEN decided he was willing to waive that for only me, not the rest of my party, because I was "nice" to him... yeah, right.
The customer service here is beyond poor, the drinks were mediocre and overpriced, and the waitress treated us terribly for no reason. Nobody was drunk and disorderly, we were clear with what we wanted and which tab it needed to be on, and that was AGREED UPON at the beginning, and the end result was threatening police involvement to the extent of taking a picture of my licence plate out front AFTER WE'D PAID THE TAB, INCLUDING THE 20% TIP THE WAITRESS DIDN'T DESERVE.
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