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| - My girlfriend and I decided to stop into Cadillac Ranch after a movie on Sunday 6/2/13 at about 6:30 pm. I've passed by Cadillac Ranch probably a hundred times, but I had never given it a shot until today. I usually pass by Cadillac Ranch because it's surrounded by a dozen other bars and restaurants that always appear to be busier and more inviting. Today I learned why the place seems so dead - they have pretty bad service. When we walked in we were half greeted by a hostess who told us the bar was open seating. Upon entering the main dining area we quickly noticed the place was at about 10% capacity, on a Sunday, during dinner time - not a good sign. There appeared to be at least 1 employee for every customer in the restaurant. This isn't always a bad thing, as this usually means you will get a lot of attention and service. As we sat down at the bar we saw a bar back stacking glasses and doing some cleaning. The bar back made eye contact with us and continued to clean. After about two minutes the bar back began talking to some of the other guests around the bar, and when he finished talking he walked over to where we were sitting to put down some glasses. After the bar back stood near us for another minute or two without acknowledging us in any way I decided to ask "Excuse me, Sir. Is there a bar tender working right now?" The bar back told me that there was indeed a bartender "somewhere" but he didn't know where. The bar back then walked outside to the back patio where I assumed he was going to find the bar tender....... not a big deal at all, mistakes happen. However, I was wrong. The bar back did go outside, but it appeared he just went out there to clean more things and do some more chit-chatting. We waited at the bar for a total of about 10-13 minutes without a single person acknowledging us (Yes, this was a REAL 10-13 minutes, because I checked my phone after what felt like 2 or 3 minutes, and then again when we got up.) On our way out we passed by the hostess stand again where there were 3 employees standing around talking (1 behind the stand, 1 on the side, 1 in front). When the hostess broke away for a moment to say "Thanks for coming in!" I said to her "I don't think your bar tender is around anymore because we just sat there for 10 minutes without being greeted". At this point I expected a reply of "Oh no, wait, let me get someone right now!" or a "Hold on, don't go, let me grab my manager." However, all we got was a "Ohhh, uhhh, sorry." At that point we just decided to take our business elsewhere. I would also like to note that my girlfriend and I are also both in the Bar/Restaurant industry, and have been for 10+ years. We're both extremely forgiving when it comes to service errors and mistakes. With that being said, the one thing I can't forgive is simple laziness and indifference.
Also, some people may wonder why I gave Cadillac Ranch only 1 star after only being in the establishment for 15 minutes. I simply have nothing else to judge Cadillac Ranch on. I would have given them a higher score if they had good food and drinks to make up for the service; but we were unable to even get that far.
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