I stopped in for the first time because I found out that if you bring your pump to A&M they will look at it for free and will do minor repairs on site. In my case, I knew I needed a shaft seal, and it was only $15 labor. It was very helpful and informative, as the technician did everything in front of me and explained it all as I went along. They answered all my questions too, and didn't try to push extra stuff on me - just an honest appraisal of what is on its way out vs. what had to be repaired on the spot. I do know their prices are more than the internet, at least the part I bought, but it was worth paying it to get it done that day and also have them sharing their expertise.