Terrible customer service! Management does not support their staff, We ordered an appetizer, four drinks and four dinners. It took over 20 minutes to get the waitress to come to our table. We waited another 20 minutes to have her drop off two of the drinks we ordered, the appetizer showed up about 20 minutes after that and then the waitress asks, did we not bring you the other two drinks? 10 minutes later two dinners show up and two people begin eating and finished their plates.
The waitress shows up to ask how it's going and we ask for the other two plates of food. She is completely surprised and told us the meals had to come to our table. We told her two times that they did not make it to our table. We asked that she please take the meals off of our bill. My wife asked who the main manager was and she approached the main manager sitting at a table, who seemed annoyed that she was letting him know her experience. He asked her what do you want me to do, sorry your food didn't show up? Sorry, My wife asked him why are you asking me what you want me to do? What are you going to do? He said he would take 10 percent off of the bill. She said don't bother, and she asked if he would come to our table to speak to everyone and he flat out said No! Wow great customer service!
Another person came by our table and stated we took 20% off the bill. We were not looking for a discount, we were just simply wanting to let them know that they failed at giving us a great experience at their restaurant, that was it.
Here's one: how about you get your lazy rear up off your seat and make our experience better than telling us sorry you didn't get to eat the dinner you ordered? Not one time did anyone offer to go make us our meals. They were more concerned telling us that they knew the food came out of the kitchen. My guess is they don't need customers like me that get upset when a group of four people go out to eat and only two dinners show up at the table. We won't be going back! What kind of manager is ok with four people ordering food and only two of the meals make it to the table?