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  • Worst customer service ever. I've spent 15 out of my 26 birthdays at chuck e cheese. I've been a loyal customer. This locations customer service was awful. No one was at the register for over 5 minutes. Only 2 floor staff members. I was there for over an hour and a half not once did "chuckie" come out. Once I was helped I realized the soda machine was down. Waited 20 minutes for someone to help. Asked the manager for help and she forgot. Asked the cook for help and he forgot, asked the cashier for help and finally they were fixing it. The manager fixed it but never told me it was ready. Waited so long to get served burned pizza and when I received my wings I didn't even get celery and carrots or ranch. After I asked to please get celery and carrots I was given four tiny pieces of celery and no carrots. I have a picture of it. The cashier was on her phone the whole time crouched down on the counter. Also have a picture of it. The manager was no where in sight. The guy at the door was crouched down on the floor on his cell phone. He would get off his phone when someone walked in. Then he would stand there continuing on his phone. I also have a picture of him. The manager was allowing other people who weren't dressed in uniform go to the kitchen area. Sadly I couldn't even eat my food. Didn't end up playing on the games. On my way out the guy who was supposed to stand by the door was sitting on the floor with his legs spread out on his phone and when he saw us leaving he looked at us and said "shit" and told us to have a good day. All while the cashier was on her cell phone near him. Unprofessional employees, untrained, they all really put shame on the name of this company. Never coming here again.
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