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  • First time at this location. Introductory session is very competitive at $45. RMT guy was very nice and professional. Convenient location (at least for me). Nice office set up. However this location probably needs to replace or train the current receptionist with customer service. When I arrived, she was texting on her phone for a good minute before acknowledging my presence. Then the first question she asked me was whether I did close the door entrance because it was cold in the office (WTF?!? Is that how you welcome customer?). Did not offer glass of water or anything when I was waiting for my session to begin (which is a nice gesture that I received at any other massage places). When it was time to check out, AGAIN she was texting and had to wait before being taking care of. Then she printed me the receipt, she misspelled my name and my address (how incompetent can you be when typing on a computer?!?). Asked her to correct that so I can submit the claim to my insurance. She reluctantly did and did not apologize. Finally, she did NOT ask whether I would like to book an other session (obviously at this point I would have say no). This is the only mandatory question you have to ask before a customer leave to keep the business running... apparently she didn't know. Bottom line: hire competent people to great and take care of your customer.
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