We came up to Toronto from Buffalo for an event and popped in to the bakery for lunch. It was late in the day so our selection of bread was understandably more limited. But there was a wide array of sandwich options, as well as plenty of lovely looking pastries in the cases. The girls working there were quite friendly and the service was excellent. I was impressed that when I ordered egg salad, she made it fresh right then. Most places (at least in the States) keep egg salad pre-made. It was not busy when we came in, though there were other customers who had already been helped and who were sitting enjoying their food. I could see how it might get crowded during a busy time of day but that's no different than any other smaller bakery or deli. On the whole, we would definitely come back here.