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  • This is for Santa pictures only. Town Square now requires us to make a reservation online and pay $20 to book the reservation. So I decided hey I'm going to pick this certain time so that both my kids will be behaved and happy to see Santa. We walk up to the house where Santa's at and there's a long line. Hm...so are they going to call us by name? I know my appointment was at 11:15 and it was 11:10. They made it a point to say that if we showed up late then they would take our $20 in the booking email. My husband tried to figure out but there was no one to help him. So we waited...and after 20 minutes in line with the line not moving I was really upset. Why have all of us schedule appointments that you will not abide by? I had people in front of me who weren't due to go until 11:45 etc. Another 10 minutes pass us by and my husband asked me how long were we going to wait? I told him I am not giving them a free $20 and we would have to take Santa pictures somewhere. Finally a lady came out and said they were having technical difficulties....ok.... By the time we were out of there (we only took 4 pictures) it was 12:06 and I am one dissatisfied customer. What also makes me mad is they charge "tax" on the one photo that you can get with the $20. They should make it a point to say that in the email jerks. I mean really one picture costs 21 dollars and some change. Just charge that full amount or include the tax into the $20. Either way this was poorly organized and when you are in the business of kids you do not make them wait! I would definitely recommend taking your Santa pictures else where for the moment.
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