I am guessing that the good reviews are phony because I was more than disppointed such as, a $15 daily charge to use my laptop. no coffee maker and the Starbucks downstairs doesn't open until 7AM. When I stopped two employees for information neither had a clue where the front desk was. Speaking of employees, this place has no security that I saw in 4 days and based on the crowd in the shopping area having cops around would be needed. Who ever entered the room to clean went inside of my suitcase. The bottom line is there has to be better rooms elsewhere where the gang bangers are not wall to wall.