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  • So I've had bad experiences in the past with this location but, because I grew up eating Pizza Hut, I tried to give them another chance. This was a terrible mistake that resulted in a full refund of my money. I will be honest in saying that the manager made an effort to rectify the situation, but at that point, it was too little too late. We ordered on a Friday night around 9p and was told that our order would be delivered within 35-45 minutes. I always add an extra 10 minutes, just because I know stuff happens sometimes. I ordered two pizzas, 6 wings, and cheese bread. Well an hour and 5 minutes later, our food was delivered and it looked as though it had been through a rough ride. All of our food containers were crushed, we only received 5 wings, 2 of which should've been tossed in the trash before even leaving the restaurant, and instead of cheese sticks like what's listed on the website, I received what looked like garlic bread that was picked up from the local grocery store and sprinkled with cheese. After bringing this to the manager's attention, she stated that I needed to specify cheese "sticks" instead of "bread" although there's only one option listed on the website. She did offer to give a store credit but I declined her offer because we've been given a credit in the past as a result of terrible service and they get no more chances from me. The next day, I went to pick up my refund in store and was "greeted" by 3 employees watching a video of a phone. They didn't bother to speak so I asked to speak to a manager. As the manager came out to assist me, I saw another employee in the kitchen preparing pizzas while holding her cellphone (which is definitely not sanitary), dancing around, and singing loud enough for me to hear her clearly in the dining room. Pizza Hut has taken a disappointing turn and is no longer the pizza chain that I remember from my childhood. Disappointing to say the least.
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