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  • Cox is a terrible company. They are constantly giving out wrong information. We only had internet and they would raise our rate. We told them we don't want anymore rate changes please just give us one plan at a steady price. Of course another rate increase after 6 months when we called they said the previous price we got was a promotional rate which we didn't want. We finally cancelled them on May 17th and had a large credit on our account. As of today June 13th they have yet to refund us our money. We cancelled our service and they told us because we didn't specifically say "we want a refund" they did not process the return of credit even though we spoke to someone who confirmed our address, the amount we would be getting back, and the amount of time it usually takes to get that mailed to us. We did it by chat so we have the records. This company is only in business due to being the only high speed cable internet in Las Vegas. If an other company came into Vegas Cox would disappear which would make the city better off without this company. This company is straight garbage.
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