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| - I went to Estrella because the reviews on Google seemed promising. I was clearly mistaken.
I walked in around 4:45pm and was asked "what I needed" and said I would like a Gel Mani and Basic Pedi. I was given a disgusted look that I didn't have an appointment, MIND YOU, there was only 1 other woman in there getting a Pedi. I asked if this was a problem and was told "no, go pick your color".
As I tried to pick colors, I over heard two of the workers arguing over who was going to take me.
I was given Mary. She was very sweet, offered me water, asked how my day was etc.
Then the pedicure started. I've had MANY pedicures done and this was by far the WORST one I've ever had.
Water was cold to begin with. No bath salts like usual places do, even though they had them. Massage chairs were uncomfortable. Mary started doing my pedi and the foot massage lasted a whole 3 minutes. She didn't do my cuticles until right before she polished them, which at this time my feet had dried and my cuticles were no longer soft (and she didn't use cuticle softener). Then she got the "hot stones" and the stones were so cold. She quickly polished them, and the pedicure was over. I've never been to a place that has ZERO clients, yet the technician rushed through the pedicure (or any service). I then told her I had to leave before she did my gel mani, as I didn't want to pay to have my nails done there, and done as terrible as my toes. I am glad I left and went elsewhere. I definitely do NOT recommend this place as there are much better options in the Surprise area.
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