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  • Driving home from work the other day I noticed a strange noise coming from my car so I inspected my tires when arriving home, there was a large screw in one of my tires. Due to it being too late to go over to Discount Tire on 4th Ave & Bell, the place I purchased the tires, I set an appointment for the next day on their website to take the car in and have the tire repaired. Well I had an appointment so I thought my car would go into a bay right after checking in, boy was I wrong. I waited about 30 minutes before the car was pulled into a bay, in fact another vehicle was pulled in to the first available bay before mine. Second disappointment, after the car was in the bay I was told by one of the technicians that the tire thread was at 4/32", not 30 minutes before the manager told me the tire thread was 5/32". I did feel a bit uneasy as to how the 2 measurements taken so close together could be different. I was asked if I wanted trade-in credit for my existing tires if I replaced then today. We usually budget purchase like this out so we have the money to pay for the tires and tires with 4/32" or 5/32" certainly do have some life let in them. The tires were covered by Certificate For Repair, Refund or Replacement so there was no cost to me and no income to the store. I have been a Discount tire customer with several vehicles for many years, since the 1980's, this has been a very uncharacteristic experience. If this were my first Discount Tire experience I would take my business elsewhere. I left over an hour later with a fixed tire however not an experience that was pleasant. Discount you better step up your service because if when I need tires I am treated the same way I will be taking my business elsewhere.
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