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  • I have been to this location 3 times now, and have sent my food back to them all 3 times. I ordered, what I thought was an Udon soup once, and it looked like beef broth, and smelled like the garbage dumpster. Went there this past Thursday, and ordered a tuna sandwich. I asked the cashier what was on it, prior to ordering, and he said lettuce and tomato. I ordered a half of the sandwich, on plain white bread, with the lettuce and tomato on the side. Waited for 14 minutes, all the while, watching the people preparing the sandwiches working at the pace of a snail. I was given a bag, and checked it immediately. I received a scoop of tuna on a ciabatta bread, with ONIONS on top of the scoop of tuna. (the tuna had not been spread onto the bread, just there in a scoop in the middle of this large, thick ciabatta bread.) I gave it back to the cashier, asking for a refund. How is this so hard to make a simple 1/2 of a tuna salad sandwich with the lettuce and tomato on the side. Incidentally, there was NO lettuce or tomato in the bag on the side, either. My husband had ordered a turkey sandwich with nothing on it, and the "special sauce" on the side. You guessed it....sauce, lettuce, tomato and onions on his sandwich. Unbelievable. This is not brain surgery. It is simple sandwiches. There were so many people waiting in front of the serving station, waiting for their food, that we all started laughing about what could possibly take so long. Needless to say, we returned the order, and have no intentions of EVER returning to this location. They have had several opportunities to serve good food correctly ordered. Three strikes, you're OUT! Sorry McCandless Panera. Oh, yeah, and the manager's lame excuse for this was, "we have a lot of new people making the sandwiches". Not a good answer, M'am, If they can't make a simple tuna sandwich, they need more training from YOU, or they shouldn't be here at all.
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