I called for a bid, phone was promptly answered and I was given an appointment time the next day. Their guy showed up on time, even calling me 15 minutes ahead to let me know he was on his way. He was very professional, kind and courteous and seemed to know what he was doing. (I know he knew what he was doing because this was a job I could do myself, I just didn't want to.) He took measurements and wrote up a bid. I would have totally hired this company had their bid price been more competitive. But they were at least 20% higher than other handyman company quotes I got...He did seem like he would do a good job though. Just not in my price range. :-(