I dropped off three pieces of luggage that each had some issues that made traveling tough but that were too good to be thrown away. One had a torn handle, one was ripped open and one the wheels where wobbling. They did an awesome job fixing all of the issues for a fraction of the cost of new luggage. Plus to guarantee the quality of their work and will fix it for free if it breaks where they fixed it. I'll definitely be back with more luggage :)