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  • I scheduled an appointment for 5:30 they did not show up. I have called several times and received no answer. Finally got in contact with Linda who stated when you made the appointment I put you down on the schedule and the next day you were supposed to call back and let me know you wanted me to come. I stated I made an appointment for 5:30 to which she replied you did but they did not get your confirmation. I asked why she stated she put it in but for some reason they didn't get it. She then stated she called me at 11:00. I asked her what number she called and she placed me on hold and stated that she did not have my number. I asked her what my address was and she didn't have that either. I asked her when I gave her the information on yesterday what did she do with it. She advised she put it in the system but is not sure what happened to it. I stated let me get this straight I requested an appointment you gave me a time of 5:30 and you obtained the year, make and model of the car. The next question you asked was my phone number and address which I provided and you put in the system as well. You then made it a point to tell me at least 4 times cash only. Then the next day when you did not show up I called several times from my phone and received no answer. When I used someone else's phone you picked up on the first ring and then stated that you did not have a confirmed appointment for me because I did not call the same day although I called the day before to make the appointment. You then stated you did confirm the appointment with me and sent it in but the guy didn't get it. You then stated you were not at work that morning to see if he did get it. You then stated you called at 11:00 but can't tell me what number you called because my information is not in your system. She stated it wasn't her fault. I asked her whose fault was it. She said I don't know, but would I like to make an appointment? This company is very unprofessional. Don't waste your time. Additionally I mentioned my issue with this company to someone else and they stated that a few Saturdays ago they had them waiting and they called and she said the guy was in traffic. Another hour passed she called back and stated he could be there in two hours. After the two hours they called back and received no answer. After they used a different phone Linda answered and stated that she needed to reschedule the appointment because they guy came and no one answered the door. They advised they were sitting on their front porch the entire time due to a community garage sale going on and no one came. I have used this company twice in the past and have never dealt with Linda before. I am not sure what has happened in the last two years but don't waste your time. Linda is ruining your business!!!
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