Company managed HOA property at Colonial Del Norte. (30th Ave & Thunderbird, Phoenix, AZ)
Property was sold pending mortgage loan approval. Title company was assigned contract and requested information for Sentry Management. Sentry Management immediately canceled the schedule HOA payment without notifying me, and proceed to assess me a late fee. I contact them after closing and they stated the title company should have let you know. WRONG... The contract for ACH services was with me and Sentry Management. I called a number of times and submitted three (3) different letters. They would not respond. I called a spoke with the Regional Manager who was very rude. She stated the company intended to do nothing. It is a small fee, but it is the principal. Do not consider this company to management your HOA!