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  • This location is abysmal and reflects poorly (to say the least) on Hertz and the Westin where this location is rented from. When renting the car I waited a significant amount of time and it was like pulling teeth. Instead of a walk through of the car we were just handed the keys and that was it. The car wasn't clean on the interior or exterior. We talked about going back inside but we had already spent a lot of time there. Definitely over a half hour-Enterprise gets us in and out in 5 minutes and actually has decent customer service. Returning the car we didn't have time to review everything or we would be late (I am sure we would be looking at another 1/2 hour plus). We never got an e-receipt they just charged us $100+ more than we should have paid. I called and spoke to Cory, when I asked him about the bill his attitude was lousy from the get go. He said they found some ashes in the car and I knew we should have known better to rent from Hertz. We both travel a ton and don't usually rent from Hertz because they hire from the bottom of the barrel and customer service is usually week to say the least. When I started explaining to him about how dirty the car was, particularly on the exterior (and some on the interior) he said they have to take them 20 minutes to get them cleaned...but moreover he just kept talking over me. For the life of me we did not smoke in this car...I can see by the other reviews that this business just doesn't listen to or care about customers. No pre-inspection? It's crazy. I will fight this in any way I can because of the principle of the thing. NEVER RENTING FROM HERTZ AGAIN and going to contact the better business bureau and anyone else that can get me some relief.
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