I'm rather surprised by the reviews I'm seeing since I've had nothing but good experiences here. I've started road biking more seriously and have come here often for pointers and opinions. Mary and Ryan have been great, and while I don't know the other guys someone always says hello when I walk in.
My only "bad' experience was well over a year ago when I took an ancient road bike I owned in for a tune-up. I discovered after picking up the bike that I couldn't come to a stop because no one had actually adjusted the brakes. Obviously that's a big issue so I did come back in with it. They ended up replacing the brake pads for free since someone wasn't very thorough with the tune up. It sucked having to go back in but at least they fixed the problem with no out of pocket costs. So I'll just chalk that one up to a fluky seasonal hire and move on.
Aside from that, I like coming to this store enough to drive out of my way (I no longer live in the neighborhood) to pick up things for my bike. I have a new bike now and have had them fit me to it, which they've been great with too.