Let's see what's the word I'm looking for to sum up Madison Metro. Oh wait, I know! It's "Unreliable"! If your trip requires you to transfer at one of the transfer points you are in for a long travel time. If the first bus is late, and it is three out of five times for my daily trip, then you will miss your transfer then have to wait a half hour for the next. If you email or call to complain you get a polite apology but METRO DOES NOTHING TO CORRECT THE ROUTES SO THEY HAVE A CHANCE OF ARRIVING ON TIME!
Do you work nights? Well you can forget about using the bus system! The bus system starts shutting down at 11pm on weekdays and even earlier on weekends.
For a city the size of Madison and the $2 ticket price we should be getting far better service.