The overall Yelp reviews do not lie! This place is just OK. I thought people were being picky/overly critical, but they're pretty spot on.
Came for the Winterlicious menu. The steamed chicken bun was very good to excellent with a nice mix of flavours.
The smoked chicken ramen broth was pretty bland. The ramen got boring after a few bites. Couldn't finish it -- and I always empty my plate.
Soft-serve ice cream wasn't anything to write home about. They serve it in a paper cup, which isn't in sync with the general ambiance of this place.
Despite all the bad reviews about the service, my friend and I found them surprisingly friendly and helpful.
Wouldn't return.