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  • Both my wife and I had our prescriptions filled here a few times. When I say a few I mean no more than a handful (5). We have had both of our medications mis-filled. My wifes was for incorrect anti-biotics, not life threatening, but annoying seeing as we put so much trust in pharmacists to help, when they can be doing the complete opposite out of pure laziness/ignorance/lack of care/under-staffed. Mine was a very dangerous situation with a seizure medicine,when that happened I called and was told the pharmacist on duty was too busy to talk to me. I then called 1800WALGREENS and filed a complaint. I received a call from the store manager (who does not work in the pharmacy) a few days later, and was left a voice mail that started off by blaming my doctor for not writing the prescription clearly (they have an obligation to call my doctor if there was any question). Never once did this store manager apologize for what I went through, and on top of that he spoke ignorantly about something he had no idea about. He tried telling me that the medicine of which I was written did not exist the way is was written. He then went on to describe not only what I was prescribed, but what I was holding in my hand by that point, and proceeded to tell me, it didn't exist, and my doctor was at fault. I never received a call from the pharmacy manager whom I tried to get a hold of quite a few times, to discuss what happened. I was not looking for any hand outs, just someone to take responsibility, and also to acknowledge their mistakes hoping they don't kill someone with their ignorance in the future. If this is how Walgreens handles not only customer service, but their customers/patients lives I hope to never have to fill any type of medicine here again!
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