I'm reviewing both the bookstore and the Starbucks that is located in the store.
The bookstore is huge, great selection on books, and the people there are very helpful. They have great periodical selections and a good place to just relax and read a good article - even though you should really buy it rather than reading it there.
Now for the Starbucks in the store.
Note: I'm not really a big Starbucks reviewer, but this one is an exception.
I was there tonight, reading some periodicals on the comfy chair that's laid out throughout the store. I kept hearing the guy behind the counter - Daniel (I asked for his name while ordering a cup of java). Anyway, I was amazed at how great he was interacting with every customer walking up to the counter. He was very friendly, charming, and a great sales guy promoting their Venti size drinks for 25ยข more... great tactic! I fell for it. :) After I ordered my coffee and cookie, I sat there observing his people skills and he was just GREAT! The way he spoke to everyone seemed like he knew who they were and by hearing him, I could just tell he was good at talking to people.
He did a great job making people's drink quickly and calling the customer by their name when their drinks were ready.
5 Star for Daniel @ Starbucks.