I am surprised by some of these negative reviews! They must have the wrong Paulene's! All of the ladies that work here are so lovely and sweet! I come in with an elderly companion who is deaf and has a walker. We walk in every 2/3 weeks without an appointment and they are always so gentle, kind, and accommodating to her. My manicure always looks perfect, exactly how I ask. The service is quick and thorough. We love this nail salon and all the girls that work here. Thank you for always taking such good care of us!