I needed to shampoo my carpet after my pets had an accident in the house. It was my 1st time w/Turbo Clean. I wanted someone local on my side of the town. So I tried them. I called the night before and they were available the next day. Jason, was very nice and professional. He recommended treatments for my carpet and went straight to work. My carpet came out nice, fresh, and clean. I'm happy w/the results. I would use Turbo Clean again.