Just got off the phone with customer loyalty and all of my concerns were addressed, with the exception of the additional sensors but that's my fault for not bringing it up, I was in kind of hurry to get my son to school. The bill will be what it is supposed to be on the next cycle, all if the other charges are being waived for the inconvenience and confusion and were even getting the yard sign and window stickers we were promised but never received. I'm still only giving 4 stars because it should not have come to my posting a negative Yelp review to get this straightened out. However I do appreciate the time and effort reaching out to me, making sure I was happy with their service.