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  • If I could give 0 stars, I would. I had pretty high expectations from a place who uses the Tiffany and Co. theme and calls themselves a high end boutique for animals, I was wrong. I scheduled my dog for a 1:30pm grooming, drove 30 minutes to get there, and the place looked like a mess. Nothing was organized, it looked terrible. Then, we go to the grooming part of the store and it looks even worse than the store. A complete mess. We tell the groomer we want our dogs hair cut very short, and the ear cleaned up and everything, she tells us she will call us when he is done. It reaches 4:00pm, still no call, so I call them to get an estimated time for when my dog will be done, and the tell me 6:00PM ! How in the world can you schedule an appointment for 1:30pm and not have the dog done until 6:00pm?? If you arent going to be able to get a dog even started until halfway through the time frame, why make someone sit around all day waiting for their dog??! I tell them this is unacceptable because he has been there for almost 3 hours at this point and I have somewhere to be by 6:30, so they tell me he will be done at 5:30pm. We pick up our dog and he looks ridiculous. His fur is uneven EVERYWHERE, especially on his neck and head. His nails look like they werent even touched. I would absolutely NEVER recommend this place to anyone, EVER. Use your money elsewhere, go to Petsmart.
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