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  • I had to take my special needs child to Urge last night and they could not have done a better job. There wasn't anything seriously wrong; just an infected finger nail.(which she gets from chewing, even though I've told her not to!) Even though, the process from beginning to end was painless. From the gentleman who signed us in, the woman who registered us, the nurse who took our information and the doctor who treated us, everyone was wonderful and patient. Not always an easy thing when dealing with a special needs child with a nasty finger. The doctor did everything he was going to do on her, on himself first. To show her show her in wasn't going to hurt and reassure her. I have avoided places like this ever since I went to Med Express, also known as the third ring of hell, 2 years ago and a) got the worst service ever, b) didn't actually get treatment for the malady I had and c) then got an unexplainable bill for an additional $35.00 which no one would or could tell me why I was being charged!!! I was so angry after that experience I refused to go to a slap dash medical center. Like I said, they told me I had your common cold, when it turned out I had bronchitis. Then I get a bill in the mail for seeing a doctor. When I asked what my copay was for then, they continued to say for seeing a doctor in our office. I called the manager about 6 times but not surprising she never got back to me. Apparently, besides a copay, you have to pay them just going there, which is what I thought a copay was for, but... Anyway, I digress, and return to the subject of the superiority of Urgent Care. All I can say is thank you Urgent Care. You Rock!
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