I think Mimi was agitated when I decided to only have regular polish instead of gels for my polish change. After getting out the most coarse emery board and scraping across my nails and skin to remove the old gel, why WOULD I choose gels again .Even after letting my nails sit for 10 minutes in foils with polish remover, so she could go smoke, it was somewhat torturous getting the gel off. Not even a week later, the new polish on every single nail is chipped pretty far down the nail. Twenty minutes after I had left the polish was so soft I ruined 3 of my nails trying to button myself. The tech next to Mimi seemed to understand that my nails should not still be mushy, now 30 minutes after my appointment, but I don't think Mimi thought so. I will say the salon was pretty nice, looked clean, but I would never go back.