I've eaten a few times, but that was a few years ago when I took advantage of a promotional offer.
I've never had a problem with their food, as I've always found it to be freshly made and tasty. A bit pricey, though. Which is why I only went when they gave out those flyers by mail offering discount coupons.
The customer service was another thing, as one of the waitresses was kind of rude and abrupt, but the manager overheard her and admittedly took disciplinary action. He only mentioned this after I came back a day or so later.
That being said, I guess this place has mixed reviews because of inconsistent customer service and food quality. That's too bad.
Hopefully in the newly renovated place, the improvements aren't just cosmetic. Time will tell.