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  • The single star derives from great service from Seafood counter: Chris Kayla, the cashier, was friendly and attempted to help. Michele, another cashier, was informed of my attempts to talk to the manager and told Kayla that she'd have to call the manager. Manager Denise arrives and Michelle; without prompting and without permission, relays my request. Denise immediately answers no without addressing me. Intersection and privilege aside - I've worked retail. We all have called in and dealt with folks who feel the need to color a request as if it's wholly offensive and or unnecessary. How so? Instead of "this customer would like to talk to you" OR "is there anyway we can help our customer" OR anything that doesn't lead to a negative preface/possible rejection/leading the witness or question. Denise repeated her statement without cause or care as to my question. I acknowledged her and said I understand you can't apply an expired coupon so it doesn't have to be scanned. It can be manually applied as I can show my boarding pass, date of purchase proving I had to leave quickly for an emergency. No follow up to acknowledge me. Just a simpe: we can't do that either. With that folks; I'm done. Decided to get names and make it a point to write in because this isn't the first incident at this location but South Charlotte managers seem to get and execute said service without being asked or told. So please note: I'm not measuring this instance nor location off anything other than themselves from the first visit and their immediate peer. It may a closer location for me but I'll drive until the Whole Foods arrives. Oh and it doesn't stop. I had to suspend the transition as the payment walked off to the restroom. When the money returned I waited for the same cahsier, Kayla, to finish it but her line kept growing and I didn't get in line thinking she'll just take us from here. Or she'll tell us what to do. Nope. So I went to the other side and waited for Michele. It was then Denise decided to open a line. I jumped over and explain its a suspended transaction. She says she knows nothing. Michele informs me that she'll have to do so as she's the front end sup. Okay. But the look on my face must've said..."how can a manager not know how to do this?" Because she offered without being asked: "oh she's just helping. I have the key." No worries. I pay. I leave. It hits me at the lot. Did my coupon get applied? Yeah, they had a sundried tomato ketchup that had a coupon on it and no big deal ... I'll walk it back in. Get in and ask Michele should I get in your line or any line. She says any line as she'll have to do it anyway. Go to Denise as she's emptier on her line. She is then provided oral instructions from Michele after Michele is asked 2x how to do it and realizes she has no need to leave her line just give oral instructions. Get to the point to cash out and it won't work. Michele has to come over and use her key. In all this, I stay vocally polite. Michele acknowledges me and replies. Denise is bothered. I can honestly say it's just not worth it. The prices + great service = value. These prices + poor service ..DOES NOT EQUAL ...value. I'm on my cell so I can't insert the doesn't equal symbol.
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