I am not too sure how to put half a star but that's what I would give them. My son went in there today and was treated very rudely. With no budget, he went in with cash in hand for a great stereo. When he began asking questions about installation and time frames, the little man that helped him said, "If you are not going to get it installed, stop waisting my time. Go home! " My husband and I have been there too and we were not even aknowledged. They walked right past us and helped the person behind us. We gave them the benefit of the doubt, however, after this incident they will never ever get our business.