Unfortunately after 2 years we decided to leave Banfield. We would experience 45-60 minute waits to see the vet almost every time we went in. What is the point of making an appointment?? They are definitely under staffed. What pet can sit still in a little room for 1 hour?? I got the feeling that they saw SO many pets there that it was just a "get them in and out" business. You definitely do not feel like you are receiving personalized service/care.
The rooms were always dirty. Tons of hair on the floor! It was gross. I was not happy with the outcome of 2 small issues that both of my dogs had over the years. It seemed like they didn't know what they were taking about. The puppy pet insurance makes sense if you are getting your dog spay/neuter. After that save your money and just pay for an office visit when needed.