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| - October 7, 2017 was a very busy day for us. We had dropped our son off at rehearsal and ran to get some last minute items for my mom's 65th birthday party that we were hosting. We hurried back to pick up our son and our car died. We had just purchased it 6 months prior from Camelback Ford. We checked all the basics and nothing seemed to start it including a failed jump start from another parent. I called Camelback Ford to see what needed to be done and they told me I did not have a warranty, Even though I know better, there was nothing I could do. I called a friend to pick us up and take us home as we had a party to get together. My wife then went back up to the car and waited over 2 hours for AAA while I tended to our guests. We checked the vehicle at home once it arrived and realized a relay was out. After replacing it the car started right up. A couple days later the air conditioner went out. My wife and I work full time. Our son is heavily involved in multiple organizations that require her to drive him all over the place all of the time. We live in AZ, so imagine how awesome it was for her to drive hundreds of miles without air conditioning especially after working a 10 hour day. As a result I thought perhaps I should get her a new vehicle so she wouldn't have to worry about anything anymore, so while the mustang was being looked at the following weekend I looked into new vehicles. As she is very busy I wanted her to have a reliable vehicle to drive to and from work as well as to all the functions for our son. We had a lengthy conversation with Mike the manager as my wife didn't ever want to buy a car from Camelback Ford again as we have had so many issues with them. This last encounter I described is just one in SEVERAL bad experiences we had, but I thought perhaps a new car would solve that. You see a few days after I purchased the mustang (before I even technically owned it) the car died. I took it in and they said the battery died. I understand the warranty doesn't cover batteries, but I just bought the car and that was the 6th vehicle I had purchased from that store. I felt they should cover it. They refused but said they would pay for half. They never did, so that was the first thing my wife mentioned when I said I was looking at new vehicles. Mike said they would put that money toward the vehicle. The other issue was that we needed a bigger vehicle. Our oldest is 6'2". The salesman assured us the vehicle would work and if it didn't, we could bring it back, so I took the vehicle home.
The look on my wife's face said it all. She did not like it at all. It was too small and she could not see paying $350 a month for 84 months for a car that she didn't like. I called the store right away and was laughed at. I was told it "would cost me," but when I asked how much I was told someone would get back with me. My wife said she would rather have the mustang back and I had just received an email saying that the vehicle was finished, so I called the store. They said they would have someone get back with me. No one did so I called again. That time I was told the vehicle wasn't fixed as they were waiting on it since there was no rush as we traded it. The next call they said they couldn't find it. Long story short we felt like we were screwed once again so we might as well just grin and bare it. I couldn't let it go though because it was all so wrong on so many levels, I felt swindled, so I filed a complaint. Wouldn't you know shortly thereafter I got a call from the manager apologizing profusely and asking us to come down to the store. I knew my wife wouldn't want to go, but she said she would give them one last shot if they really wanted to make it right so we went down there saturday morning at 7:30 am.
There isn't enough room on this form to tell you everything, but bottom line they tried to get more money from us with the excuse that we were upside down from the 2 week old vehicle. We declined. To add insult to injury we received an email that started out with "dear dnc dnc dnc. I hope you are enjoying your new ford flex." (that was the car we actually wanted). We will never go there again and likely will not even purchase a ford product. STEER CLEAR
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