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| - We've always loved Red Devil. My family has been eating here for years. Tonight, my son broke his leg. I decided to order pizza when he was discharged. I was having a bit of an issue ordering through the Yelp app. It had taken a few minutes and I got a bit frustrated. So, I decided to call and order. My call was answered at 9:31. I was asked what I wanted. I stated I wanted to place an order. The young lady on the phone told me it was too late and I had missed "last call." It was at 9:30 and they close at 10.
What?
It was 9:32 when we hung up. I went back on the app and was able to place my order. If we weren't hungry, tired (I'd been up since 4:30 am after 2 hrs of sleep) and my son didn't have his heart set on pizza, I wouldn't have bothered. There are TONS of other places that will allow a customer to order food while the place is actually open. I placed a $51.00 order that I won't be placing again. If the customer isn't first, I can find a restaurant with a more customer friendly policy. Even if it makes their Friday night later.
Thanks for making my night that much harder lady.
Follow up. I was actually nice and originally gave 3 stars just because of the relationship to this place. But when I got here, my order that I had to place online, the one I was having trouble with in the first place, was WRONG. So I had to spend another $17.00 for another pizza. What's weird is that when I was waiting at the window, people came up to order. The guy at the counter told me that they don't stop taking orders until 11 on weekends. WTH Brenda. Don't you want to help keep long-time, loyal customers. The guy at the window also originally told me that I ordered from the wrong place. I called bRenda and verified the address and phone number. NOT ONE person offered to make any of this right in any way. No discount, no soda while I waited. Nothing. I'm now waiting for another pizza. And spent $70.00. Customer for more than 25 years and I'm NEVER coming back.
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