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  • The location is convenient, service is average at best, quality of dry cleaning is alright, and prices seem to be higher than average. I relocated to downtown a few months ago and the drive to the best dry cleaner in town, Pony Express in Scottsdale has become inconvenient so I've been using Alterations and Creations. For a dry cleaner I feel like their hours are slightly inconvenient. I work business hours, out of the house by 7:15A and home by 5:45p. Their hours are 7a-6p. It's a rush to get home to drop off or pick up. Cleaners service business professionals and should have hours to accommodate them. 6a-7p would be much better. The level of service is alright but not great. I hate that I can't just drop my bag off and leave. I have to pull out all of my clothes and have them counted on the counter. I have everything outside of undergarments laundered so it's a pain to go through this every time. Plus, I don't want my literal dirty laundry on display for the world! They like clients to prepay and offer a paltry discount of 5% for prepay orders over $25.00. My last dry cleaner gave me 20% off orders of 20 pieces--a generous savings. I popped in one evening after work with a few items to be hemmed, it was about 5:40p. I asked the lady at the counter for alterations and from the back area I hear a huff. The woman that does the alterations seemed very irritated by the request. I was informed that she normally was off at 5 and I was lucky to have caught her. I can appreciate hard working people wanting to get home and be with their families but don't let it show. After trying some charm on her she lightened up a little and did accommodate a quick completion date. Finally, they DO NOT accept AMERICAN EXPRESS! I use my Amex for 99% of my purchases and bills. It's inconvenient to use another card to only charge dry cleaning. Amex clients spend more than any other card holder. It would be prudent to accept American Express. Will continue to use them only due to the location.
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