Getting the car was a piece of cake. Service agent advised that the small SUV would be difficult for a tall person (which my husband is) and that for a few dollars a day more we could upgrade. Did that and was happy....however the vehicle was very dirty....coffee cups on front and back floor....stains on seats.....floors needed swept bad...appeared it was not serviced...would have given a five if not for that. Will still rent from Enterprise next time....