I had never been waxed before but Veronica made me feel comfortable and at ease with everything. Veronica was very professional and let me know before she was about to rip the wax off so that I could be prepared for what was to come. She was also very patient when I needed to take a breather and made sure everything was okay as she was working. The process took less time than expected too. I was thoroughly impressed with the result of the waxing and how everything looked. Veronica and the entire staff explained how to properly do aftercare and even had products available for purchase. The staff even was willing to follow up if I had any issues at all and to come back in if needed. Every person reacts differently, but I had no issues afterwards but it was nice to know that they reached out to make sure everything was going smoothly (pun intended).