Roy's always delivers great food, but this location did not deliver good customer service. It was a Monday night (not too busy) and our server Nicole let us wait nearly 20 minutes before taking our orders. I had to notify the receptionist that we've been waiting for our server to come back, but she was nowhere to be seen. Once I told them about that she immediately showed up and took our orders. But it didn't stop there. Drink refills were not checked and one of my guests never got a fork. The one thing saving me from getting up again to find a manager was that I was among friends and we were having a wonderful conversation. I would rate the food five stars, but the lack of service knocked the overall experience to three stars. For such a nice restaurant with great food, I expect much better (and prompt) service.