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| - A-OK for food (3 stars), not so okay for service (2 stars).
From a food quality stand point, pretty good. Ingredients were fresh and you can boil in your own personalized pot with your own soup base. The decor is nice and it's a good option to nearby hotpot joints down the street. Portions come in a manageable size so you're not overwhelmed by "one serving". The sauce station is pretty unreal - there's probably over 10 sauces and condiments available for you to mix and match.
However, all of this is at a cost of $25.99 for AYCE style hot pot, an extra $2.5-8 per person for the soup base, all the while excluding beverages. Overall, the cost structure is a bit steep for hot pot given neighbouring joints charge less and include beverages.
There were a few instances service was lacking. Firstly, upon arrival the hostess greets us with "we accept cash only, and if you don't have cash, we have an ATM machine just outside." Secondly, we were rushed to start ordering due to a "two hour seating limit" even though we just sat down, was early for our reservation, and the rest of our party didn't arrive yet. Thirdly, we didn't have enough cutlery and utensils to start, and servers didn't ask what we wanted to drink (nor did they bother to offer water).
If I were to choose again, I'd probably just go across the street. Worth a try.
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