Immediately greeted as you come in. My friend and I went to see if we can get pedicures without an appointment we asked and were told yes to pick out a color. We assumed that meant sometime soon they didn't say there was a wait so we picked colors and a lady told us to come start soaking we did for about 20 minutes then one lady finished and i told her she can start on my friend because she was getting hands and feet done versus i was only getting a pedicure. So she did my friends pedicure half way finished her manicure then finally someone came to me by then even the water was cold. The pedicure it self was good but she upgraded me to a deluxe type pedicure without asking me after i had specifically said a regular pedicure ,the other people on my surroundings were getting the same things i was so i just guessed this is what there pedicure are ,until i went to pay and i told her i had asked for a normal pedicure and she got upset and just said i did the deluxe i didn't want to argue so i payed the extra. Its ridiculous I waited an hour soaking and then got upgraded without them asking. I understand it gets busy and without appointments it's expected to maybe wait but I'd rather them tell me and not have me soaking for an hour . NEVER AGAIN !