I've been seeing Dr. Richard Teh for years no problem, till I transferred to Dr. Cynthia Teh so she can do my pap smear. The usual wait times is more than 1 hr then another 30 minutes when called inside the exam room which I'm okey with it. But.. Twice I was charged for $125 Prolonged service visit, on top of the $85 for outpatient visit, and $140 for Pap smear same day. The 1st time back in 2016 billing was able to correct the charges but this time, office manager Cynthia wasn't sympathetic at all. She said it was the doctor who coded the visit and she must have spent more than 15 minutes with me. She did the Pap smear and was paid for. 15 minutes should be a direct face to face not counting the procedure .She told me "next time you see Dr. Cynthia Teh tell her you don't want to see her for more than 15 minutes so she don't have to charge you extra". Ridiculous! been in health care myself for almost 30 years never seen anything like this. Such a rip off!!!!