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  • I am pretty loyal to the dealership when it comes to my car, but on a whim and the desire to get a deal, I hit up Sun Devil for a oil change. I got the standard call with recommendations to get my hoses replaced and a transmission flush. Based on the summer coming up and my mileage, I went forward with the work. I picked up my car later that day and upon making a sharp turn, heard a crazy grinding noise. I went back first thing the next day, and they called to notify me that my power steering now needed to be fixed. I found this to be highly suspect. I asked how this seemed to pop up overnight and they stood firm on that as being fact. I hauled ass back to get my car and take it to where I should have gone in the first place- the dealership. They popped my hood there, and I clearly saw where the power steering had been putting off some pressure. They took the car in to get a better look and discovered that there was also a splash guard hitting my wheel well that was actually making the grinding noise when I turned. This guard had not been replaced correctly after Sun Devil did work. The dealer also explained that the power steering issue could not have just occured in the 5 minutes after I left Sun Devil, as they claimed. I was sharing my story with a girl at work , her car was still at Sun Devil getting re-fixed after she paid for over $500 of work and her car having major issues the day after she picked it up. I despise the feeling of being taken advantage of or treated like an idiot. I will never let anyone I know go to this place.
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