This summer was the first time we traveled on British Airways. It's a long flight from here (Phx) to London and then on to Rome. Our experience was so good that whenever we have the chance, we will fly them over any US airlines -- theirs seats are more comfortable and they FEED YOU!! There is NO additional cost to eat or have drinks. On our return trip, the airlines upgraded us from coach to business class. Those seats were fantastic! If they didn't cost so much, we would fly that way ALL the time. My husband had additional flights with BA when he flew to South Africa (Phx to London, London to Johannesburg & Johannesburg to Port Elizabeth PLUS the return trip). All of the people from the British Airlines are great. They all went the extra mile to ensure that our experience was a good one -- and they did a GREAT job at that. Their staff was jolly on the spot to answer questions, assist us in getting to the right place on time, very professional and gave us an all-around great experience. We plan to fly them again next June when we head to Indonesia for scuba diving.