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| - PROS:
- Awesome floor plans. I loved having an actual laundry room, two entrances to the bathroom, and all the windows. There was a lot of natural light! I've had a handful of apartments and this was the first that did not feel like a glorified Holiday Inn.
- The location is awesome. Really close to the mall, the highways, and good food.
- The complex is pretty quiet. Mostly young families and some retirement age people.
- The staff is nice and generally helpful. I've read bad reviews for going through the leases renewal process and unfortunately I have no feedback to offer on that since I did not renew.
- The apartment was very clean when I moved in. To my understanding San Cervantes brings in cleaning crews every time a resident moves out.
CONS:
- The walls are PAPER THIN. I would often hear closing doors or drawers from the people on the other side of my unit, as well as the occasional tv/stereo. Bass from my neighbor's stereo would make the walls shake in my room.
-One weekend my water shut off for a few hours. Yes, I paid the water bill. No one answered the voicemails I left the emergency maintenance line. When the water came back on, it was running brown. Everything - the dishwasher, the toilet, the sinks, the washing machine - had brown tinted water for a bit. I sent a service request in online as well and they closed it out without answering it. Supposedly this was an apartment-wide issue, but there was never an explanation.
- The 'security gates' don't do much. Almost every time I used my gate opener to get into the complex at night, another car (sometimes two) followed me in. You have no idea if the people coming in after you are actually residents. I even saw cars enter via the 'exit only' gate, meaning they drove the wrong way down a one-way, when other people left. If someone really wanted to enter without being a resident, they could, and they could easily. Supposedly there was a home intrusion in late December here and a resident shot someone. I felt safe here but the gate provided very little security. Like any house or apartment, you need to be aware of your surroundings and be vigilant.
Ultimately, I think most of the cons are things I could have lived with long term. The random water shut off was my only real complaint. I lived here for too short of a period to use the gym or pool so I can't offer any feedback on those.
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