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  • Updated review, very inconsistent service. Went there last night with friends from out of town and was embarrassed by the crappy service they got. Kinda leaves a sour impression of Montreal. First off, their application showed that we were 6th in wait. We went directly so we could wait in the lobby. We were seated after maybe 20 minutes or so but the app still showed we were 6th in line... Ordered drinks before food. Got food first. Took 25 minutes for drinks for which we had to remind the waitress of. They promptly came after that but the appetizers on the Cesar's were lukewarm. Ordered some Piri Piri wings which came undercooked. The batter was still moist and the chicken was pinkish. When I asked the waitress she said it was normal. We sent them back. Took at least 20 minutes. We had to remind her again of the wings. The moist "normal" batter was actual crisp this time. The waitresses were actual busier with the table behind us. Drinking at their table, having clamato shots and having bites off a burger in between. Very unprofessional. Those customers were pretty obnoxious as well. They were going behind the bar. After we finished eating, they mostly ignored us. They didn't ask us if we wanted a refill, dessert, water, nothing. After 25 minutes of empty glasses, one of them cleared the table and gave us a pitcher of water. That was it. We asked for the bills they didn't even bother to close the transaction themselves. They sent the buss boy to whom we voiced our concern. To our astonishment, he informed us the manager was there. I was mostly amazed how he could tolerate such unprofessional behaviour. We then left. No thank you nothing. I think the buss boy told his manager because he came running after us. We explained the whole situation and learned at the same time that the table behind us was the one of the staff's brother. When you're at work, if there's a distraction and it prevents you from doing your job probably, there's a serious problem. Also, Tip is proportional to service. That's why we left the bare minimum. I live in the neighbourhood but I won't be going back to this branch.
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