A Groupon introduced me to this business. A salesman convinced me to upgrade my package. I was willing to give them a chance. It was at the end of the day so they weren't busy. All of the employees I encountered were friendly. A hand car wash and lens restoration took about 45 mins. I wasn't too concerned about the time since I had no expectations. The car wash included an interior vacuum. The interior was also wiped down, in places. In reality, the cleaning was pretty basic. But, I was happy to see much improvement on the headlight lenses. I still have to take the car back for a sealant (takes about an hour but they like at least four hours with your car). I would recommend them to others but honestly, you can get the same quality car wash in a drive thru wash.