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  • Dont use this store for your Amazon returns. So one of the major differences between FedEx and UPS is that FedEx stores are corporate, UPS stores are franchises. (It's actually opposite for the trucks. UPS drivers are corporate employees, FedEx drivers are independent franchise owners, which is why FedEx usually ends up with less damaged packages) So prices, services, etc can vary wildly from UPS store to UPS store. For example, if I need something crated, I go to the Regent St store, as they specialize in that. We buy a ton of Amazon, and when you need to return something, you are supposed to bring the package and label to a UPS store (and Amazon is billed for the shipping charges). This store is the only location that I have ever used that charges you a service fee to return Amazon packages. Monona Drive doesnt. University Ave doesnt. Etc. I get it, the store probably makes 0 profits off Amazon returns, and it costs them tape and label holders and receipt paper and employee time. But, when I need something done that they WOULD profit from, I'm going to one of the stores that lets me return my Amazon packages for free.
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